Selected Publications

Articles In Academic Journals

Year Title
2016 How Angry Customer Complaints Influence Salesperson Commitment to Service QualityJournal of Marketing Theory and Practice. 265-282.
2016 How angry verbal attacks by customers influence employee commitment to service qualityJournal of Marketing Theory and Practice.
2016 How context interferes with similarity-attraction between customers and service providersJournal of Retailing and Consumer Services. 294-303.
2013 The effect of brand popularity statements on consumers’ purchase intentions: The role of instrumental attitudes toward the actInternational Journal of Hospitality Management. 160-168.
2013 The frontline provider’s appearance: A driver of guest perceptionsCornell Hospitality Quarterly. 396-405.
2012 Does the Performance of Other Functions in the Frontline Influence Salesperson ConflictInternational Journal of Retailing and Distribution Management. 717-736.
2012 Is it better for salespeople to have the highest customer orientation or a strong fit with their group’s customer orientation? Findings from automobile dealershipsJournal of Retailing and Consumer Services. 353-359.
2012 The impact of deviation from group customer orientation on individual performanceJournal of Retailing and Consumer Services. 353-359.
2012 The impact of time and planning orientation on an individual’s recreational shopper identity and shopping behaviorJournal of Marketing Theory and Practice. 59-72.
2012 Time Orientation and Consumer Innovativeness: Going beyond NostalgiaAcademy of Marketing Science Review. 108-125.
2011 An Examination of Frontline Cross-Functional Integration duiring Retail TransactionsJournal of Retailing. 225-241.
2011 An examination of frontline cross-functional integration during retail transactionsJournal of Retailing. 225-241.
2011 Erratum to: Relationships among time orientation, consumer innovativeness, and innovative behavior: the moderating role of product characteristicsAMS review. 99-116.
2011 The Relative Use of Contextual and Temporal Reference Price Components in Hotel and Airline PurchasesJournal of Hospitality & Tourism Research. 119-141.
2011 Understanding Consumer Services Buyers Based upon Their Purchase ChannelJournal of Business Research. 543-550.
2010 An Experimental Investigation into the Use of Written Smell References in Ecotourism AdvertisementsInternational Journal of Hospitality Management. 279-293.
2010 Market Orientation and Export Performance in Thailand: A Moderating Effect of International Marketing StrategyJournal of Marketing Theory and Practice. 155-170.
2010 The Effect of Product Adaptation and Market Orientation on Export Performance: A Survey of Thai ManagerJournal of Marketing Theory and Practice. 155-169.
2009 Conducting market exchange in different governance environments: the case of the diamond market in the U.S. and ChinaJournal of Business Ethics. 453-471.
2009 The Effect of the Governance Environment on Marketing Channel Behaviors: The Diamond Industries in the U.S., China, and Hong KongJournal of Business Ethics. 453-471.
2009 The Influences of Transaction History and Thank You Statements in Service RecoveryInternational Journal of Hospitality Management. 540-546.
2008 Importer-Exporter Relationship Commitment: The Moderating Role of Contextual VariablesIndustrial Marketing Management. 856-862.
2008 Product Failure and Warranty Purchase: Their Effects on Target-Specific Emotions and Attitude toward the BrandACR North American Advances. 1007-1008.
2008 The Effect of a Candidate’s Inconsistency on Voter Response to an Ad: A ModelInternational Journal of Advertising. 37-65.
2008 The Role of Contextual Factors in Relational Commitment of Buyers to Overseas Suppliers: A Survey of Korean ImportersIndustrial Marketing Management. 856-862.
2008 The role of contextual factors in relationship commitment of buyers to foreign suppliers: A survey of Korean importersIndustrial Marketing Management. 856-862.
2008 When does a candidate’s inconsistency matter to the voter? An experimental investigationInternational Journal of Advertising. 37-65.
2007 Recovery Voice and Satisfaction After Service FailureJournal of Service Research. 187-203.
2006 Advertising standardisation in culturally similar marketsInternational Journal of Advertising. 489-511.
2005 Location strategies of broad-line retailers: an empirical investigationJournal of Business Research. 687-695.
2005 Minority response to ethnically similar models in advertisements: an application of accommodation theoryJournal of Business Research. 1573-1580.
2004 Importers’ Relationship with Exporters: Does Culture Matter?International Marketing Review. 447-461.
2004 Location and Competition: Strategic Alternatives for Broad-Line RetailersJournal of Business Research. 687-695.
2002 A Typology of Internet Retailing: An Exploratory StudyJournal of Marketing Channels. 3-23.
2002 Moral philosophies of marketing managers: A comparison of American, Australian, and Malaysian culturesEuropean Journal of Marketing. 768-791.
2002 Sales Training in Malaysia: High vs. Low Tech MethodsIndustrial Marketing Management. 581-587.
2001 A Utility Based Framework for Evaluating the Financial Impact of Sales Force Training ProgramsJournal of Personal Selling & Sales Management. 229-238.
2001 Determinants of Ethical Behavior: A Study of AutosalespeopleJournal of Business Ethics. 69-79.
2001 How Important are Ethics and Social Responsibility? A Multinational Study of Marketing ProfessionalsEuropean Journal of Marketing. 133-152.
2000 A Content Analysis of Magazine Advertisements from the United States and the Arab WorldJournal of Advertising. 69-82.
2000 Perceived moral intensity, ethical perception, and ethical intention of American and Malaysian managers: a comparative studyInternational Business Review. 37-59.
2000 The Effect of Retail Store Environment on Retailer PerformanceJournal of Business Research. 167-181.
2000 Who Shops at Factory Outlets and Why?: An Exploratory StudyJournal of Marketing Theory and Practice. 29-42.
1999 Marketing to Public- and Private-Sector Companies in Emerging Countries: A Study of Indian Purchasing ManagersJournal of International Marketing. 64-83.
1998 The impact of internal and external reference prices on brand choice: The moderating role of contextual variablesJournal of Retailing. 401-426.
1998 The role of economic freedom in explaining penetration of consumer durablesJournal of World Business. 69-86.
1995 The effect of brand characteristics and retailer policies on response to retail price promotions: Implications for retailersJournal of Retailing. 249-278.
1991 Cultural and Gender Differences in Risk-Taking Behavior among American and Spanish Decision MakersThe Journal of Social Psychology. 741-742.

Books

Year Title
2011 V. Kumar’s contributions to Retailing research.  Legends in Marketing Series.

Conference Papers

Year Title
2011 Sense of Community: A Missing Link to Understand Users’ Performance in Firm-hosted Online Communities.
2007 Does Time Orientation Influence Consumer Innovativeness?: Going Beyond Nostalgia
2001 Initial Sales Training Practices in Malaysia: Comparisons of Global and Domestic Firms
2000 Why Do Consumers Continue To Shop On The Internet?.  40-45.
1999 A Framework for Identifying Moral Philosophies of International Managers: Strategic Implications for Ethical Conflicts
1999 Moral philosophies of marketing managers: A cross-cultural study.  218.
1998 Do Asian-Americans respond to Asian models in print advertisements?.  7.
1998 Macro Issues in Marketing: A Discussion.  85-87.
1997 Brand personality and self concept: A replication and extension.  165-171.
1997 Do Business Ethics Concepts Apply Cross-Culturally: A Study of American and Malaysia Managers
1997 The Effect of Regularity of Purchasing and Coupon Face Value on Preference for Joint Coupons: A Perceived Risk Approach.  341-347.
1997 The Perceived Importance of Ethics and Social Responsibility: A Multinational Study of Marketing Professionals
1996 Acculturation and the Use of Asian Models in Print Advertisements: A Conceptual Framework
1995 A Model for Predicting Brand Choice from Price Expectations, Point of Purchase Price Comparisons, and Store Environment.  205-214.
1995 Does Coupon Usage Vary With Market Characteristics.  79.

Grants

  • 2008-09, Demonstrate Maglev M3 (Magnetic Leviation train) on ODU Guideway, Ridership study  awarded by MagneMotion, Inc 2008 - 2009
  • Demonstrate Maglev M3 on ODU Guideway  awarded by MagneMotion, Inc 2008 - 2009
  • 2006 College of Business Small Business Grant for expenses to cover a study titled, "Does Time Orientation Influence Consumer Innovativeness?: Going Beyond Nostalgia"  awarded by College of Business and Public Administration - 2006
  • 2006 College of Business and Public Administration Summer Fellowship Award for the research project titled, "Effects of Local Competitive Intensity on Grocery Store Operating Performance".  awarded by College of Business and Public Administration - 2006
  • Determinants of Supermarket Operating Performance: Competitive Intensity, Geodemographics, and Store Characteristics  awarded by College of Business and Public Administration - 2006
  • 2005 College of Business Small Business Grant for expenses to cover a study titled “Reflections of Postmodernism in Advertising to Teenagers.”  awarded by College of Business and Public Administration - 2005
  • 2004 Old Dominion University Faculty Professional Development Grant for attending a one week course on “Brand Choice Modeling” at MIT (University-wide)  awarded by College and Department & University - 2004
  • 2003 College of Business Small Business Grant for expenses to cover a study titled “An Alternative Explanation for the Geometric Structure of Perceptual Product Spaces and Measuring Perceptual Distance: A Proposed Experiment.”  awarded by College of Business and Public Administration - 2003
  • The 2001 Old Dominion University Faculty Professional Development Grant for Course Development of the MKTG 403 Advertising Strategy Course for TELETECHNET  awarded by College and Department & University - 2001
  • 2000 College of Business Small Business Grant for expenses to cover a study titled Regionalization of Advertising: The Case of the Arab World.  awarded by College of Business and Public Administration - 2000
  • The 1998 Old Dominion University Faculty Professional Development Grant for “Incorporating Technology and International Business in the Marketing Research -- MKTG 407 Course  awarded by College and Department & University - 1998
  • 1997 College of Business Small Business Grant for expenses to cover a study titled “Acculturation and the Use of Asian Models: An Experiment”  awarded by College of Business and Public Administration - 1997
  • 1997 Old Dominion University’s Summer Research Fellowship for a study titled “Acculturation and the Use of Asian Models: An Experiment”  awarded by Old Dominion University - 1997
  • 1995 Faculty Professional Development Grant for Research on "Choice Behavior of Factory Outlet Shoppers"  awarded by Bloomsburg University - 1995
  • Institute of Comparative International Management Studies Grant,  awarded by Bloomsburg University - 1995
  • Quarter Time Release for Research on "Choice Behavior of Factory Outlet Shoppers",  awarded by Bloomsburg University - 1995
  • Pennsylvania State System of Higher Education (SSHE) Minority Faculty Development Award  awarded by Pennsylvania State System of Higher Education (SSHE) - 1994
  • Dean's Distinguished Doctoral Dissertation Award  awarded by University of Houston - 1993
  • State System of Higher Education (SSHE) Minority Faculty Development Award  awarded by State System of Higher Education (SSHE) - 1993
  • Assessing the M&S Technology Gap in the Transportation Industry of Southeast Virginia – Part A  awarded by to U.S. Department of Labor/Hampton Roads Research Partnership 2008 -
  • Assessing the M&S Technology Gap in the Transportation Industry of Southeast Virginia – Part B  awarded by U.S. Department of Labor/Hampton Roads Research Partnership 2008 -
  • Education And Training

  • Ph.D. in Marketing, University of Houston 1994
  • M.B.A. in Marketing, University of Bombay 1985
  • B.S. in Electrical Engineering, University of Bombay 1983
  • Full Name

  • Kiran Karande