Selected Publications

Articles In Academic Journals

Year Title
2017 Designing authentic personas for open education resources designersInternational Journal of Designs for Learning. 110-122.
2017 Give us something to react to and make it rich: Designers reflecting-in-action with external representationsInternational Journal of Technology & Design Education. 667-682.
2017 Stimulating students’ use of external representations for a distance education time machine designTechTrends. 355-365.
2013 A layered approach to understanding your audiencePerformance Improvement. 5-9.
2012 An examination of the decision-making process used by organizational leaders during the great recessionPerformance Improvement Quarterly. 81-102.
2011 Strategic planning and strategic thinking clothed in strategoPerformance Improvement. 17-24.
2005 How to maximize your frontline workersFunworld.


Year Title
2019 Scaffolding Problem-Solving and Instructional Design Processes: Engaging Students in Reflection-in-Action and External Representations in Three Online CoursesStudent-Centered Virtual Learning Environments in Higher Education. IGI Global.
2015 Repertoire of precedents: Designers kindling fatwood during reflection-in-actionThe design of the learning experience: Creating the future of educational technology. Springer.
2013 Design, designers and reflection-in-actionDesign in educational technology: Design thinking, design process, and the design studio. Springer.

Research Overview

  • Interested in how reflecting-in-action affects instructional and human performance design and how persona discovery impacts instructional design and performance improvement.
  • Expertise Keywords

  • Design Thinking
  • Human Performance Improvement
  • Instructional Design
  • Persona Discovery
  • Reflection-in-action
  • Education And Training

  • Ph.D. in Instructional Technology, Wayne State University 2014
  • M.A. in Training and Development, Oakland University 2003
  • B.A. in Economics and Communication, University of Michigan 1990
  • Full Name

  • John Baaki