Selected Publications

Articles In Academic Journals

Year Title
2017 Individual and Store Characteristics Associated with Brand Choices in Select Food Category Redemptions among WIC Participants in VirginiaInternational Journal of Environmental Research and Public Health. 364-374.
2017 Seeing Relationships through the Lens of Psychological ContractsJournal of the Academy of Marketing Science. 357-376.
2016 A Longitudinal Exploration of the Relations between Electronic Word-of-Mouth Indicators and Firms' Profitability: Findings from the Banking IndustryInternational Journal of Information Management. 1124-1132.
2016 A Social Cognitive Model of Consumer Well-Being: A Longitudinal Exploration of the Role of the Service OrganizationJournal of Service Research. 307-321.
2016 Exploring the Relationships between Electronic Word-of-mouth and Firms’ Financial Performance: Findings from the Banking IndustryInternational Journal of Information Management. 1124-1132.
2016 The Role of Perceived Control in Customers’ Justice Perceptions of Service Recovery: A Dual Process ModelJournal of Service Research. 39-56.
2015 Digging for Gold with a Simple Tool: Validating Text Mining Method in Studying Electronic Word-of-Mouth (EWOM) CommunicationMarketing Letters. 67-80.
2015 Socialization Processes and Pathways to Healthy Financial Development for Emerging Young AdultsJournal of Applied Developmental Psychology. 29-38.
2014 Financial adaptation among college students: Helping students cope with financial strainThe Journal of College Student Development. 310-316.
2014 Socialization tactics of new retail employees: A pathway to organizational commitmentJournal of Retailing. 62-73.
2014 Understanding Newcomers’ Socialization: The Role of Goal Orientation and Proactive PersonalityJournal of Retailing. 62-73.
2013 A developmental model of financial capability: A framework for promoting a successful transition to adulthoodInternational Journal of Behavioral Development. 287-297.
2013 After the financial crash: What individual factors differentiate young adults’ trust in banks and financial institutions?Journal of Retailing and Consumer Services. 26-33.
2013 Identity Styles among Young Adults: A Longitudinal Study of Socialization Factors and Consequences on Financial CapabilitiesJournal of Consumer Affairs. 128-152.
2013 Socializing to Coproduce: Pathways to Consumers’ Financial Well-beingJournal of Service Research. 549-563.
2012 The Ant and The Grasshopper Revisited: The Present Psychological Benefits of Saving for TomorrowJournal of Economic Psychology. 155-165.
2011 Understanding Risky Credit Behaviors of College Students: Roles of Financial Knowledge, Parental Socioeconomic Status, and Planned Behavior FactorsJournal of Public Policy & Marketing. 239-245.
2010 Financial Parenting, Financial Coping Behaviors, and Well-Being of Emerging AdultsFamily Relations: Interdisciplinary Journal of Applied Family Studies. 453-464.
2009 Acting for Happiness: Financial Behavior and Life Satisfaction of College StudentsSocial indicators research.
2009 Understanding the Psychological Process Underlying Customer Satisfaction and Retention in a Relational ServiceJournal of Business Research.

Education And Training

  • Ph.D. in Retailing; Minor: Social Psychology, The University of Arizona 2010
  • M.A. in Management, Renmin University of China 2004
  • B.S. in Engineering; Minor: Management, Donghua University 1997
  • Full Name

  • Chuanyi Tang