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Aaron Arndt
ASSOCIATE PROFESSOR
aarndt@odu.edu
757-683-4986
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Aaron Arndt
ASSOCIATE PROFESSOR
Publications
Research
Background
Contact
Publications
Selected Publications
Articles In Academic Journals
Filter
Year
Title
2018
Visible Tattoo Policies in Entry-Level Dental Hygiene Education Programs.
.
JDH
. 30-36.
2017
Do men and women use different tactics to cope with the embarrassment of buying condoms?
.
Journal of Consumer Behaviour
.
2017
How personal costs influence customer citizenship behaviors
.
Journal of Retailing and Consumer Services
.
2017
Not all adaptive selling to omni-consumers is influential: The moderating effect of product type
.
Journal of Retailing and Consumer Services
. 271-277.
2017
Real estate agent target marketing: Are buyers drawn towards particular real estate agents?
.
Journal of Housing Research
. 39-52.
2017
Why are health care managers biased against hiring service providers with tattoos?
.
Services Marketing Quarterly
. 88-99.
2016
Assessing dental consumers’ perceptions of dental hygienists with visible tattoos
.
Canadian Journal of Dental Hygiene
.
2016
Dental Clients’ Perceptions of Dental Hygienists with Visible Tattoos.
.
Cand J Dent Hyg
. 109-115.
2016
How Angry Customer Complaints Influence Salesperson Commitment to Service Quality
.
Journal of Marketing Theory and Practice
. 265-282.
2016
How angry verbal attacks by customers influence employee commitment to service quality
.
Journal of Marketing Theory and Practice
.
2016
How context interferes with similarity-attraction between customers and service providers
.
Journal of Retailing and Consumer Services
. 294-303.
2016
Selling in an Asymmetric Retail World: Perspectives from India, Russia, and the U.S. on Buyer-Seller Information Differential, Perceived Adaptive Selling, and Purchase Intention
.
Journal of Personal Selling and Sales Management
. 344-362.
2016
The Association Between Dental Hygienists with Visible Tattoos and Professionalism in the Commonwealth of Virginia.
.
International Journal of Evidence Based Practice for Dental Hygienists
. 129-134.
2015
Consumers as Employees: The Impact of Social Responsibility on Quality of Work-Life among Australian Engineers
.
Social Responsibility Journal
. 98-108.
2015
Corporate social responsibility employee fit
.
Social Responsibility Journal
.
2014
How Instructor Enthusiasm influences the Effectiveness of Asynchronous Internet-Based Sales Training
.
Journal for Advancement of Marketing Education
. 26-36.
2014
The impact of salesperson credibility-building statements on later stages of the sales encounter
.
Journal of Personal Selling & Sales Management
. 19-32.
2013
"You Lost Me at Hello”: How and when accent-based biases are expressed
.
International Journal of Research in Marketing
. 185-196.
2013
A framework for configuring sales support structre
.
Journal of Business and Industrial Marketing
. 432-443.
2013
Can Agents Influence Property Perceptions Through Their Appearance and Use of Pathos?
.
Housing Studies
. 1105-1116.
2012
Does the Performance of Other Functions in the Frontline Influence Salesperson Conflict
.
International Journal of Retailing and Distribution Management
. 717-736.
2012
Is it better for salespeople to have the highest customer orientation or a strong fit with their group’s customer orientation? Findings from automobile dealerships
.
Journal of Retailing and Consumer Services
. 353-359.
2012
The impact of deviation from group customer orientation on individual performance
.
Journal of Retailing and Consumer Services
. 353-359.
2012
The role of technology in enabling sales support
.
Journal of Management Policy and Practice
. 66-73.
2012
What Tattoos tell Customers About Salespeople: The Role of Gender Norms
.
Marketing Management Journal
. 50-65.
2011
An Examination of Frontline Cross-Functional Integration duiring Retail Transactions
.
Journal of Retailing
. 225-241.
2011
An examination of frontline cross-functional integration during retail transactions
.
Journal of Retailing
. 225-241.
2011
What tattoos tell customers about salespeople: The role of gender norms
.
Marketing Management Journal
. 50-65.
2010
Measuring Service Quality with Instrument Variation in an SEM Framewor
.
Journal of Housing Research
. 47-63.
2006
Is collaboration paying off for firms?
.
Business Horizons
. 61-70.
2006
The effects of polychronic-orientation upon retail employee satisfaction and turnover
.
Journal of Retailing
. 319-330.
2005
A compendium of sales-related literature in customer relationship management: processes and technologies with managerial implications
.
Journal of Personal Selling and Sales Management
. 231-251.
2005
Collaboration: What’s happening?
.
International Journal of Logistics Management
. 237-256.
Research
Grants
Virginia Beach Innovation Academy
awarded by
City of Virginia Beach
2017
Background
Education And Training
Ph.D. in Marketing, Supply Chain Management,
University of Oklahoma
2008
M.B.A. in Marketing,
Washington State University
2003
B.S. in Business Administration,
University of Oregon
1998
Contact
Full Name
Aaron
Arndt