Selected Publications

Articles In Academic Journals

Year Title
2018 Visible Tattoo Policies in Entry-Level Dental Hygiene Education Programs.JDH. 30-36.
2017 Do men and women use different tactics to cope with the embarrassment of buying condoms?Journal of Consumer Behaviour.
2017 How personal costs influence customer citizenship behaviorsJournal of Retailing and Consumer Services.
2017 Not all adaptive selling to omni-consumers is influential: The moderating effect of product typeJournal of Retailing and Consumer Services. 271-277.
2017 Real estate agent target marketing: Are buyers drawn towards particular real estate agents?Journal of Housing Research. 39-52.
2017 Why are health care managers biased against hiring service providers with tattoos?Services Marketing Quarterly. 88-99.
2016 Assessing dental consumers’ perceptions of dental hygienists with visible tattoosCanadian Journal of Dental Hygiene.
2016 Dental Clients’ Perceptions of Dental Hygienists with Visible Tattoos.Cand J Dent Hyg. 109-115.
2016 How Angry Customer Complaints Influence Salesperson Commitment to Service QualityJournal of Marketing Theory and Practice. 265-282.
2016 How angry verbal attacks by customers influence employee commitment to service qualityJournal of Marketing Theory and Practice.
2016 How context interferes with similarity-attraction between customers and service providersJournal of Retailing and Consumer Services. 294-303.
2016 Selling in an Asymmetric Retail World: Perspectives from India, Russia, and the U.S. on Buyer-Seller Information Differential, Perceived Adaptive Selling, and Purchase IntentionJournal of Personal Selling and Sales Management. 344-362.
2016 The Association Between Dental Hygienists with Visible Tattoos and Professionalism in the Commonwealth of Virginia.International Journal of Evidence Based Practice for Dental Hygienists. 129-134.
2015 Consumers as Employees: The Impact of Social Responsibility on Quality of Work-Life among Australian EngineersSocial Responsibility Journal. 98-108.
2015 Corporate social responsibility employee fitSocial Responsibility Journal.
2014 How Instructor Enthusiasm influences the Effectiveness of Asynchronous Internet-Based Sales TrainingJournal for Advancement of Marketing Education. 26-36.
2014 The impact of salesperson credibility-building statements on later stages of the sales encounterJournal of Personal Selling & Sales Management. 19-32.
2013 "You Lost Me at Hello”: How and when accent-based biases are expressedInternational Journal of Research in Marketing. 185-196.
2013 A framework for configuring sales support structreJournal of Business and Industrial Marketing. 432-443.
2013 Can Agents Influence Property Perceptions Through Their Appearance and Use of Pathos?Housing Studies. 1105-1116.
2012 Does the Performance of Other Functions in the Frontline Influence Salesperson ConflictInternational Journal of Retailing and Distribution Management. 717-736.
2012 Is it better for salespeople to have the highest customer orientation or a strong fit with their group’s customer orientation? Findings from automobile dealershipsJournal of Retailing and Consumer Services. 353-359.
2012 The impact of deviation from group customer orientation on individual performanceJournal of Retailing and Consumer Services. 353-359.
2012 The role of technology in enabling sales supportJournal of Management Policy and Practice. 66-73.
2012 What Tattoos tell Customers About Salespeople: The Role of Gender NormsMarketing Management Journal. 50-65.
2011 An Examination of Frontline Cross-Functional Integration duiring Retail TransactionsJournal of Retailing. 225-241.
2011 An examination of frontline cross-functional integration during retail transactionsJournal of Retailing. 225-241.
2011 What tattoos tell customers about salespeople: The role of gender normsMarketing Management Journal. 50-65.
2010 Measuring Service Quality with Instrument Variation in an SEM FrameworJournal of Housing Research. 47-63.
2006 Is collaboration paying off for firms?Business Horizons. 61-70.
2006 The effects of polychronic-orientation upon retail employee satisfaction and turnoverJournal of Retailing. 319-330.
2005 A compendium of sales-related literature in customer relationship management: processes and technologies with managerial implicationsJournal of Personal Selling and Sales Management. 231-251.
2005 Collaboration: What’s happening?International Journal of Logistics Management. 237-256.

Education And Training

  • Ph.D. in Marketing, Supply Chain Management, University of Oklahoma 2008
  • M.B.A. in Marketing, Washington State University 2003
  • B.S. in Business Administration, University of Oregon 1998
  • Full Name

  • Aaron Arndt