Articles In Academic Journals

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Year	Title
2018	Comparing consumer-produced product reviews across multiple websites with sentiment classification.  Journal of Organizational Computing and Electronic Commerce.
2018	Identifying customer knowledge on social media through data analytics.  Journal of Enterprise Information Management.
2017	Managing Extracted Knowledge from Big Social Data for Business Decision Making.  Journal of Knowledge Management. 275-294.
2017	Measuring and Comparing Service Quality Metrics through Social Media Analytics.  Information Systems and e-Business Management.
2016	Actionable Social Media Competitive Analytics for Understanding Customer Experiences.  Journal of Computer Information Systems. 145-155.
2016	Comparative Analytics on Social Media: A Twitter Case Study in the Financial Services Industry.  Journal of Organizational and End User Computing.
2015	A Hybrid Cloud Model for Cloud Adoption by Multinational Enterprises.  Journal of Global Information Management. 1-23.
2015	A Novel Social Media Competitive Analytics Framework with Sentiment Benchmarks.  Information & Management. 801-812.
2015	Gaining Competitive Intelligence from Social Media Data: Evidence from Two Largest Retail Chains in the World.  Industrial Management & Data Systems. 1622-1636.
2014	A Bilingual Approach for Conducting Chinese and English Social Media Sentiment Analysis.  Computer Networks. 491-503.
2014	Developing Vehicular Data Cloud Services in the IoT Environment.  IEEE Transactions on Industry Informatics. 1587-1595.
2014	Enhancing Social Media Competitiveness of Small Businesses: Insights from Small Pizzerias.  New Review of Hypermedia and Multimedia. 225-250.
2014	Insights into the Adoption of Social Media Mashups.  Internet Research. 160-180.
2014	Integration of Distributed Enterprise Applications: A Survey.  IEEE Transactions on Industry Informatics. 35-42.
2014	Internet of Things in Industries: A Survey.  IEEE Transactions on Industry Informatics. 2233-2243.
2014	Mining Blogs and Forums to Understand the Use of Social Media in Customer Co-creation.  The Computer Journal. 1909-1920.
2014	Service Strategies of Small Cloud Service Providers: A Case Study of a Small Cloud Service Provider and Its Clients in Taiwan.  International Journal of Information Management. 406-415.
2014	Using Blog Mining as an Analytical Method to Study the Use of Social Media by Small Businesses.  Journal of Information Technology Case and Application Research. 91-104.
2013	A survey of security risks of mobile social media through blog mining and an extensive literature search.  Information Management & Computer Security.
2013	An Online Knowledge-Centered Framework for Faculty Support and Service Innovation.  Vine: The Journal of Information and Knowledge Management Systems. 96-110.
2013	Developing a Specific Knowledge Transfer Framework for Creating Knowledge Resources in the Area of Special Education.  Journal of Information and Knowledge Management. 8 pages.
2013	Examining Students' Online Interaction in a Live Video Streaming Environment Using Data Mining and Text Mining.  Computers in Human Behavior. 90-102.
2013	Improving User Experience with Case-based Reasoning Systems Using Text Mining and Web 2.0.  Expert Systems with Applications. 500-507.
2013	Security Risks and Protection in Online Learning: A Survey.  International Review of Research in Open and Distance Learning.
2013	Supporting Case-based Learning in Information Security with Web-based Technology.  Journal of Information Systems Education. 31-40.