Selected Publications

Articles In Academic Journals

Year Title
2018 Comparing consumer-produced product reviews across multiple websites with sentiment classificationJournal of Organizational Computing and Electronic Commerce.
2018 Identifying customer knowledge on social media through data analyticsJournal of Enterprise Information Management.
2017 Managing Extracted Knowledge from Big Social Data for Business Decision MakingJournal of Knowledge Management. 275-294.
2017 Measuring and Comparing Service Quality Metrics through Social Media AnalyticsInformation Systems and e-Business Management.
2016 Actionable Social Media Competitive Analytics for Understanding Customer ExperiencesJournal of Computer Information Systems. 145-155.
2016 Comparative Analytics on Social Media: A Twitter Case Study in the Financial Services IndustryJournal of Organizational and End User Computing.
2015 A Hybrid Cloud Model for Cloud Adoption by Multinational EnterprisesJournal of Global Information Management. 1-23.
2015 A Novel Social Media Competitive Analytics Framework with Sentiment BenchmarksInformation & Management. 801-812.
2015 Gaining Competitive Intelligence from Social Media Data: Evidence from Two Largest Retail Chains in the WorldIndustrial Management & Data Systems. 1622-1636.
2014 A Bilingual Approach for Conducting Chinese and English Social Media Sentiment AnalysisComputer Networks. 491-503.
2014 Developing Vehicular Data Cloud Services in the IoT EnvironmentIEEE Transactions on Industry Informatics. 1587-1595.
2014 Enhancing Social Media Competitiveness of Small Businesses: Insights from Small PizzeriasNew Review of Hypermedia and Multimedia. 225-250.
2014 Insights into the Adoption of Social Media MashupsInternet Research. 160-180.
2014 Integration of Distributed Enterprise Applications: A SurveyIEEE Transactions on Industry Informatics. 35-42.
2014 Internet of Things in Industries: A SurveyIEEE Transactions on Industry Informatics. 2233-2243.
2014 Mining Blogs and Forums to Understand the Use of Social Media in Customer Co-creationThe Computer Journal. 1909-1920.
2014 Service Strategies of Small Cloud Service Providers: A Case Study of a Small Cloud Service Provider and Its Clients in TaiwanInternational Journal of Information Management. 406-415.
2014 Using Blog Mining as an Analytical Method to Study the Use of Social Media by Small BusinessesJournal of Information Technology Case and Application Research. 91-104.
2013 A survey of security risks of mobile social media through blog mining and an extensive literature searchInformation Management & Computer Security.
2013 An Online Knowledge-Centered Framework for Faculty Support and Service InnovationVine: The Journal of Information and Knowledge Management Systems. 96-110.
2013 Developing a Specific Knowledge Transfer Framework for Creating Knowledge Resources in the Area of Special EducationJournal of Information and Knowledge Management. 8 pages.
2013 Examining Students' Online Interaction in a Live Video Streaming Environment Using Data Mining and Text MiningComputers in Human Behavior. 90-102.
2013 Improving User Experience with Case-based Reasoning Systems Using Text Mining and Web 2.0Expert Systems with Applications. 500-507.
2013 Security Risks and Protection in Online Learning: A SurveyInternational Review of Research in Open and Distance Learning.
2013 Supporting Case-based Learning in Information Security with Web-based TechnologyJournal of Information Systems Education. 31-40.