|2018|| Comparing consumer-produced product reviews across multiple websites with sentiment classification.
Journal of Organizational Computing and Electronic Commerce.
|2017|| Managing Extracted Knowledge from Big Social Data for Business Decision Making.
Journal of Knowledge Management.
|2017|| Measuring and Comparing Service Quality Metrics through Social Media Analytics.
Information Systems and e-Business Management.
|2017|| News and Social Media Emotions in the Commodity Market.
Review of Behavioral Finance.
|2016|| Actionable Social Media Competitive Analytics for Understanding Customer Experiences.
Journal of Computer Information Systems.
|2016|| Comparative Analytics on Social Media: A Twitter Case Study in the Financial Services Industry.
Journal of Organizational and End User Computing.
|2015|| A Hybrid Cloud Model for Cloud Adoption by Multinational Enterprises.
Journal of Global Information Management.
|2015|| A novel social media competitive analytics framework with sentiment benchmarks.
Information and Management.
|2015|| Gaining Competitive Intelligence from Social Media Data: Evidence from Two Largest Retail Chains in the World.
Industrial Management & Data Systems.
|2014|| A Bilingual Approach for Conducting Chinese and English Social Media Sentiment Analysis.
|2014|| Enhancing Social Media Competitiveness of Small Businesses: Insights from Small Pizzerias.
New Review of Hypermedia and Multimedia.
|2014|| Insights into the Adoption of Social Media Mashups.
|2014|| Mining Blogs and Forums to Understand the Use of Social Media in Customer Co-creation.
The Computer Journal.
|2014|| Service Strategies of Small Cloud Service Providers: A Case Study of a Small Cloud Service Provider and Its Clients in Taiwan.
International Journal of Information Management.
|2014|| Using Blog Mining as an Analytical Method to Study the Use of Social Media by Small Businesses.
Journal of Information Technology Case and Application Research.
|2013|| A survey of security risks of mobile social media through blog mining and an extensive literature search.
Information Management & Computer Security.
|2013|| An Online Knowledge-Centered Framework for Faculty Support and Service Innovation.
Vine: The Journal of Information and Knowledge Management Systems.
|2013|| Developing a Specific Knowledge Transfer Framework for Creating Knowledge Resources in the Area of Special Education.
Journal of Information and Knowledge Management.
|2013|| Examining Students' Online Interaction in a Live Video Streaming Environment Using Data Mining and Text Mining.
Computers in Human Behavior.
|2013|| Improving User Experience with Case-based Reasoning Systems Using Text Mining and Web 2.0.
Expert Systems with Applications.
|2013|| Security Risks and Protection in Online Learning: A Survey.
International Review of Research in Open and Distance Learning.
|2013|| Supporting Case-based Learning in Information Security with Web-based Technology.
Journal of Information Systems Education.