Scholars@ODU
Scholars@odu
Browse
Browse
Home
People
Organizations
Research
Events
Capability Map
FAQ
Sherry Lotz
Visualizations
Co-author Network
Map of Science
Sherry Lotz
Publications
Publications
Selected Publications
Articles In Academic Journals
Filter
Year
Title
2016
The Role of Perceived Control in Customers’ Justice Perceptions of Service Recovery: A Dual Process Model
.
Journal of Service Research
. 39-56.