Articles In Academic Journals

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Year	Title
2017	Seeing Relationships through the Lens of Psychological Contracts.  Journal of the Academy of Marketing Science. 357-376.
2016	The Role of Perceived Control in Customers’ Justice Perceptions of Service Recovery: A Dual Process Model.  Journal of Service Research. 39-56.
2013	Socializing to Coproduce: Pathways to Consumers’ Financial Well-being.  Journal of Service Research. 549-563.