Selected Publications

Articles In Academic Journals

Year Title
2017 Seeing Relationships through the Lens of Psychological ContractsJournal of the Academy of Marketing Science. 357-376.
2016 The Role of Perceived Control in Customers’ Justice Perceptions of Service Recovery: A Dual Process ModelJournal of Service Research. 39-56.
2013 Socializing to Coproduce: Pathways to Consumers’ Financial Well-beingJournal of Service Research. 549-563.