Scholars@ODU
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Thomas Gruen
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Thomas Gruen
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Selected Publications
Articles In Academic Journals
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Year
Title
2017
Seeing Relationships through the Lens of Psychological Contracts
.
Journal of the Academy of Marketing Science
. 357-376.
2016
The Role of Perceived Control in Customers’ Justice Perceptions of Service Recovery: A Dual Process Model
.
Journal of Service Research
. 39-56.
2013
Socializing to Coproduce: Pathways to Consumers’ Financial Well-being
.
Journal of Service Research
. 549-563.