Scholars@ODU
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Xin Tian
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Xin Tian
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Selected Publications
Articles In Academic Journals
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Year
Title
2018
Identifying customer knowledge on social media through data analytics
.
Journal of Enterprise Information Management
.
2017
Application of Social Media Analytics: A Case of Analyzing Online Hotel Reviews
.
Online Information Review
. 921-935.
2017
Measuring and Comparing Service Quality Metrics through Social Media Analytics
.
Information Systems and e-Business Management
.
2016
Actionable Social Media Competitive Analytics for Understanding Customer Experiences
.
Journal of Computer Information Systems
. 145-155.
2015
Gaining Competitive Intelligence from Social Media Data: Evidence from Two Largest Retail Chains in the World
.
Industrial Management & Data Systems
. 1622-1636.